Cancelling a membership / monthly subscription.
One month advance notice is required to cancel any membership / monthly subscription.
An email must be sent to hello@yogaborne.com to request cancellation.
One month notice is from your next membership payment and not from the date of your email.
It is your responsibility to cancel your direct debit mandate to ensure that after your membership date ends further payments are not taken.
YOU MUST CANCEL YOUR DIRECT DEBIT AFTER FINAL MEMBERSHIP PAYMENT.
If you do not cancel your direct debit mandate and further payments are taken from your bank account, Yoga Borne takes no responsibility for this and will not offer any refund.
Yoga Borne is not responsible, nor can they cancel your direct debit mandate - this is solely the responsibility of YOU, the member / subscriber.
Cancelling a class
We know that your diary is an ever changing beast, so you can cancel booked classes up to 12 hours before the stated class start time.
You can cancel on our website or via the Glofox app. If cancellation is made within this time, your class credit will be put back onto your Glofox account.
If your cancellation is not made within this time, you will not be refunded your credit.
If you paid by card for a single session then this will go onto your Glofox account as a class credit.
If you ‘late-cancel’ outside of the 12 hour window, you will still be charged for the session / a class credit will still be deducted from your account.
If you 'late-cancel' or ‘no show’ on two or more occasions in any given month, you may lose advance booking privileges for one full month.
This is to ensure that we, as a small business, can continue to operate in a financially viable way.
CANCELLING A WORKSHOP / SPECIAL EVENT
We do not offer refunds on any workshops or special events, including day retreats.
These events take additional time and expense to arrange, and as a small business we cannot afford to refund or offer a credit back for cancellation / no show.
We understand that life can throw curve balls, and if there is a special circumstance, you will need to contact us via hello@yogaborne.com to discuss.
We appreciate your understanding.
PREGNANCY YOGA
Our Pregnancy Yoga classes are suitable for those 14+ weeks in their pregnancy journey.
Our general classes are not suitable for pregnancy as we cannot guarantee that special adaptations and modifications will be offered, and we want to ensure that both mom and baby are as safe as can be.
We are passionate about offering a specific Yoga class experience for this important time in your life.
If you choose to join a general Yoga class and do not disclose to the teacher that you are pregnant, this is at your own risk.
You will be required to fill in a PAR-Q form prior to your first class.
If this is not automatically sent to you via email following your first booking then please let us know by contacting us via hello@yogaborne.com
Should there be any changes to your health and wellbeing during your pregnancy, you are required to inform the teacher verbally and also update us via email to hello@yogaborne.com
Whilst we understand the unpredictable journey of pregnancy, as a small business we cannot offer refunds / exchanges / carry over classes or course bookings that you are unable to attend.
Our Pregnancy Yoga classes are very popular, and often have a waitlist, so we do ask that you cancel your spot as early as possible, which allows another mom-to-be to join us.
Whilst we do not offer exchanges or refunds of classes, we do appreciate and encourage that friendships are made. You will be given the option to join our Pregnancy Yoga WhatsApp Group, and can let others know if you cannot join the class, and would like to offer it to someone else in the group.
Should this happen, we (the business), also need to be informed, as we must know and keep a record of each person who attends the class.
If you cannot attend your class and wish to offer the space to another mom, it is extremely important that you contact us about this so that we can book the correct person into the class.
Drop in and block class bookings that are cancelled within 12 hours of the class start time will be credited back to your Glofox account. If you cancel inside of this time, unfortunately your payment is forfeited.
If you cannot make your in person class booking we do offer the option to join us online, but you will need to email us in advance and request a change of booking.
If you choose to join us online, we advise that you practice mindfully and gently, as there will not be a teacher available to assist you.
Online classes are at your own risk, and your own responsibility.
Our aim is to support you and your baby as best we can!
Terms and conditions
1.INTERPRETATION AND VARIATION
1.1 In these Terms and Conditions the following definitions apply:
“Company” means Yoga Borne Ltd registered in England and Wales with company number 12033730 (trading as Yoga Borne).
“Member” or “Studio User” means any person that has purchased or made use of one of our Yoga Packages.
“Yoga Packages” means any item that provides the client with access to our products/services or studio facilities.
“Products/services or studio facilities” means any of the yoga studios open to, or products/services offered to, clients of the company as published on our website(s).
“Terms and Conditions” are as defined here.
“Website” means www.yogaborne.com or affiliated websites.
1.2 The Terms and Conditions are incorporated into the online booking system.
1.3 The Company reserves the right to vary or revoke any of the Terms and Conditions from time to time which it may consider necessary or suitable for the regulation of the governance of the studio and the conduct of members. Any such changes will be published on our websites and, until revoked, are binding on members.
1.4 The Terms and Conditions shall be governed by the laws of England and subject to the exclusive jurisdiction of the English courts.
2.MEMBERSHIP/STUDIO USER
2.1 Subject to condition 2.2, when a person has purchased a Yoga Package or used the studio products/facilities/services they shall become a Member of the Studio or a studio user.
2.2 Acceptance of a person as a Member or a studio user is at the discretion of the Company.
2.3 The Company reserves the right to withdraw, suspend or refuse to renew the membership of any member or user whose conduct is, or may deemed to be in the Company’s reasonable opinion, injurious to the character of the studio or amounts to a breach of the Terms and Conditions or where such expulsion is otherwise to be in the interests of the other Members of the Studio. Any Member so expelled shall forfeit all privileges to membership and shall not be entitled to any refund for any period during which his membership is suspended.
2.4 The Studio may run promotional introductory offers from time to time (directly or through an agent i.e Groupon/Living Social). These offers are exclusively for new Members who are not already registered with the Studio and are not for repeat use.
3.STUDIO OPENING TIMES
Details of class times at the Studio may vary from time to time. Class times will be published by the Studio on our Website.
4.PAYMENT TERMS
4.1 Details of Yoga Packages are available on our Website(s) or shall be such prices as determined by the Company from time to time.
4.2 Payments for classes at the Studio do not entitle Members to attend classes at any yoga Studio other than those operated by this Company (in the event that they are available).
4.3 Subject to any statutory right of cancellation, payments for classes, class pass fees, monthly subscription fees and annual payments are made non-refundable unless otherwise stated in the Terms and Conditions.
4.4 Workshops, Retreats and Programmes at Yoga Borne are non refundable.
5.PERSONAL BELONGINGS
Personal belongings are brought into the Studio premises at the Member’s risk and the Company does not accept liability for any loss or damage whatsoever to such items. For security reasons Members are advised to take valuables into the studio and not leave them in the reception area.
6.FACILITY BOOKINGS
6.1 Early Cancels – If Members or attendees cancel more than three hours before the start of class they will receive a one class credit. r
6.2 Late Cancels – If Members or attendees cancel within 3 hours of the class start time, they will be charged for the session. If Members have a class pass or a single pass they will forfeit this class.
6.3 Our Online Booking Facilities and rules are as follows:
\ Classes can be booked online up to two weeks in advance.
\ All Members with online bookings are advised to arrive at least 10 minutes before the class starts.
7.USE OF FACILITIES
7.1 A Member is welcome to use the Studio’s facilities. The Studio may at any time withdraw all or part of its facilities for any period or periods and with notice, where practicable, in connection with any cleaning, repair, alteration or maintenance work or for reasons beyond the control of the Studio or the Company.
7.2 Children between the ages of 14 and 16 may only use the Studio and attend classes if accompanied by an adult and when under their care and supervision, however the Studio reserves the right of refusal for any minor to practice according to clause 8.1
7.3 Any child under the age of 14 will be unable to access to classes that are not named Kids Yoga classes.
7.4 All children under the age of 16 years are the responsibility of the accompanying adult when in the Studio premises.
8.FITNESS AND HEALTH
8.1 Members are advised not to undertake strenuous physical activities without first seeking medical advice if they have concerns over their physical condition. It is the members responsibility to understand their limitations and to act accordingly without putting themselves or others at harm. The Studio reserves the right to refuse access to any Member if, in its absolute discretion, it considers that the health of the individual concerned may be endangered by the use of such facilities.
8.2 Members with the following conditions should not attend class: low/high blood pressure and cardiac irregularities. If there is any doubt, the Member should consult his/her doctor. Members must notify the Studio of any circumstances affecting their health which may be exacerbated through continued use of the Studio.
9.DRESS & FOOTWEAR
Members are requested to wear clothes appropriate to practice yoga. Footwear should be removed on entry to the premises and left on the shoe racks provided.
10.SAFETY & HYGIENE
10.1 Smoking is not allowed anywhere on the premises.
10.2 No crockery, glass or food is permitted in the studio. No pets (unless guide dogs) are permitted on the premises.
10.3 Members are requested not to walk around the Studio, changing rooms or showers barefoot if they have foot complaints (please wear flip flops).
10.4 Members must use the appointed entrance to the Studio when entering or leaving the Studio. Fire exits, which are clearly marked, are there in the interests of safety and Members must not interfere with these doors for any reason.
10.5 In the event of a fire, Members are asked to make their way to the nearest available exit.
11.GENERAL GUIDELINES
11.1 Members must at all times observe the Studio guidelines which may be notified to them from time to time and are requested to comply with any reasonable directions which the management of the Studio may issue to ensure the smooth operation of the Studio for the convenience of all Members.
11.2 Members are required to give written notice to the Company of any change of address, email or contact number. Failing such notice, all communications shall be assumed to have been received by the Member within 5 days of mailing to the last address notified to the Company.
11.3 The Company reserves the right to refuse admission to the Studio.
11.4 A person who is not a Member has no rights under the Contracts (Rights of Third Parties) Act 1999 to rely upon or enforce any terms of the Membership agreement or use any of the facilities provided by the company.
11.5 The Company may, if a Member so wishes, communicate with the Member by electronic mail (“email”). By providing an email address to the Company, the Member consents to receiving email communications from the Company, including notices pursuant to the Terms and Conditions. The Member also accepts any risk that email may not be a fully secure and confidential means of communication. The Company will not be liable for any loss or damage suffered as a result of communicating with a Member in this manner.
12.LIMITATION OF LIABILITY
12.1 The Company cannot be held responsible for any service or equipment not being available for whatever reason. The Company reserves the right to make alterations to the types of facilities provided, without notice and in its absolute discretion and the Company shall not be liable for any loss occasioned by such alterations except in so far as loss is by law incapable of exclusion.
12.2 It is the Member’s responsibility to ensure that they are capable of undergoing a routine of exercises provided by any programme that they follow or class that they attend. Members accept the risk of injury from performing exercises and are advised to consult their doctor prior to beginning any programme or class. The Company accepts no liability for loss or damage to property or injury of Members on the Studio premises or outside the Studio except in so far as such loss, damage, or injury is by law incapable of exclusion.